How long does it take before my order is processed?
Order processing takes 1-3 business days. (Monday to Friday)
Do you offer free shipping?
Yes we do. We offer free shipping (with tracking) on orders over $150.00 before taxes. (Valid all of Canada) We also offer Free Shipping to USA on orders over $200.00.
How are shipping charges calculated?
All charges are automatically calculated based on the weight of your order and shipping destination. (Canada Post Rates)
When will I receive tracking information on my online order?
Once the order is processed you will receive a confirmation email with your tracking number. Please visit Canada post website to check status. Please note tracking is only available if you select that shipping option upon checkout.
Mail Policy: Once the order has been dispatched; it is the responsibility of the selected shipping courier to deliver the item. Please note Bead Lot is not responsible for any lost, stolen or delayed orders. Please contact us if you have any problems, we will assist you by contacting the shipping provider to launch an investigation.
Shipping Policies: The customer is responsible for providing accurate address. Our system generates shipping labels based on the information the customer has provided on the order. If Canada Post is be unable to deliver items due to incorrect address the parcel will be returned to the sender. Please note: If a new shipping label needs to be generated to resend an order with updated address the customer will be charged for any additional shipping fees outstanding. Bead Lot is not responsible for additional shipping fees and lost or stolen items.
Please note: If you choose standard shipping to USA; that service does not include parcel tracking or insurance. If you would like tracking and insurance please select that upon checkout. Bead Lot can not be held liable for any orders shipped via untracked shipping method.
Please note Bead Lot is not responsible for any customs or duty charges on international orders. It is the responsibility of the purchaser to pay any applicable charges.